Join Our Team.

At Kula Kara Villas Uluwatu, the Head Butler leads by example — ensuring every guest feels genuinely cared for and every detail is perfectly executed. You’ll oversee daily villa operations, guide the butler team, and work closely with management to uphold Kula Kara’s signature service: personal, thoughtful, and consistent.

Requirements

• Proven experience in hospitality, especially as a butler or in a similar role

• Strong leadership skills with the ability to supervise and motivate team members

• Solid background in both F&B service and housekeeping operations

• Excellent communication skills in English (additional languages are a plus)

• Basic computer skills and ability to operate property management software (Staff will receive training to ensure proficiency in its use)

• High attention to detail, discretion, and strong problem-solving abilities

Responsibilities

• Supervise the villa team to deliver exceptional service across all guest touchpoints.

• Coordinate daily villa operations, including check-ins, F&B service, housekeeping standards, and guest activities.

• Anticipate guest needs and ensure every request is handled promptly and gracefully.

• Manage communication with guests via WhatsApp or in person, ensuring a warm yet professional tone.

• Prepare and serve breakfast, ensuring quality, presentation, and timing meet Kula Kara standards.

• Liaise with third-party partners to maintain seamless coordination.

• Monitor villa presentation, cleanliness, and readiness before each guest arrival.

• Maintain service SOPs and suggest improvements to enhance efficiency and guest satisfaction.

• Report directly to the General Manager with daily updates and feedback.

Kula Kara Values

• To serve sincerely with a smile

• Surpass guest expectations consistently

• Professional, honest and inclusive

• Proactive

Benefits

• Base salary + Service bonus (starting after a 1-month adjustment period)

• THR

• Opportunities for promotion

• BPJS coverage (after adjustment period)

Female candidates are welcome to apply.

Benefits:

• Staff contract after 2-3 months of training period, if suitable

• Basic salary range: 3.85m - 4.0m, depending on experience

• Continuous hands-on training and skill development.

• Clear path for career growth to Senior Butler, supervisor or management level.

• Supportive and open management style — team members are encouraged to share ideas, suggest improvements, and contribute creatively to enhance guest experience and operations.

Requirements:

• Education in hospitality or work experience. Fresh grad welcome.

• Female

• Able to cook simple breakfast

• Friendly, willing to learn new things

• Fast-response, team-oriented and trustworthy

Job Description:

The Butler is responsible for providing personalized guest service with attention to detail, discretion, and anticipation of needs. This role supports both guest-facing and operational tasks, ensuring smooth day-to-day villa experiences. Entry-level butlers will receive training to develop skills in service, communication, and villa operations.

• Assist guests with daily needs such as breakfast service, room setup, and arranging in-villa experiences.

• Maintain professional communication and cultural warmth with all guests.

• Anticipate guest preferences and communicate them to the team.

• Preparing simple breakfast (eggs, oatmeal).

• Assist with housekeeping duties as needed (e.g., turn-down, room setup).

Requirements

• Education in related fields or previous experience.

• Good interpersonal and communication skills.

• English proficiency (written and verbal)

• Familiar with WhatsApp communication and basic computer applications (Word, Excel).

• Organized, detail-oriented, and proactive.

• Hospitality or front-office experience is an advantage but not required.

Benefits & Culture

• Hands-on training in guest communication, coordination, and administration.

• Clear growth path to more senior roles.

• Supportive and open management style — ideas and creative solutions are welcomed to improve guest satisfaction and front-office systems.

Job Description

Guest Relations:

• Greet guests upon arrival and assist with check-in and check-out.

• Communicate with guests via WhatsApp, phone, and email to handle inquiries, confirm bookings, and arrange requests.

• Coordinate guest activities such as transportation, restaurant bookings, spa services, and other special arrangements.

• Liaise with third-party vendors (e.g., spa therapists, transport providers, tour operators) to ensure timely and high-quality service delivery.

• Provide accurate information on villa amenities, nearby attractions, and local recommendations.

Administration & Operations:

• Maintain and update guest records, booking systems, and daily operational reports.

• File paperwork and organize administrative documents systematically.

• Sort, record, and monitor financial paperwork including receipts, payment forms, and petty cash.

• Ensure the front desk and reception area are clean, organized, and welcoming at all times.

Team Collaboration:

• Work closely with the butler, housekeeping, and maintenance teams to ensure smooth operations.

• Report guest feedback or operational issues promptly.

• Support supervisors in daily briefings and contribute ideas for improvement.

Requirements:

- Education in hospitality or experience. Fresh grad welcome.

- Strong organizational skills, willing to learn new things.

- Fast-response, team-oriented and trustworthy.

- English skill.

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Benefits:
- Base salary
- THR
- Career growth and promotion opportunities